AI and workflow automation for technical writing

Two people collaborating on technical documentation content at a laptop.

AI and workflow automation for technical writing

We support technical writing teams in using AI wisely and in automating workflows within existing content processes. As an experienced service provider, we actively shape the further development of these processes using modern AI solutions – practically, strategically and in close collaboration with our clients.

AI-assisted content creation in technical writing

We offer advice on how you can use AI strategically throughout the entire editorial process. The aim is to automate repetitive tasks and support writing teams as they work on content.

Typical scenarios include:

Automated content generation based on structured data and existing content
AI-assisted translations and post-editing concepts for multilingual documentation
Automated quality assurance, e.g. terminology checks, style guides, and consistency checks

Our advice is tailored to consider not only the technology, but also editorial standards, compliance requirements and levels of acceptance within the writing team.

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Assessing the use of AI throughout the writing and documentation process

Not every stage of the process benefits equally from AI. We work with you to analyse the areas in which AI tools or AI agents can deliver real added value and reduce costs.

We offer consultancy services that include:

Analysing your existing writing, translation and publication processes
Identifying stages in the process that are suitable for AI assistance
Recommending specific tools and integration scenarios

This allows us to ensure that AI is used tactically wherever it can ease the burden on writers and deliver measurable results.

Integration of AI solutions and partner technologies

In addition to consultancy and concept development, we also handle the technical integration of AI solutions – those from our own portfolio as well as from selected technology partners. Our aim is to seamlessly integrate AI functionality into your technical writing department’s existing systems and processes.

We can help you with:

Integrating AI tools into content management systems, translation management systems or content delivery platforms
Integrating AI agents with existing automation or workflow components
Tuning and training AI models using company-specific data
Establishing secure interfaces and governance structures for productive use

Through close collaboration with established partners, we combine our editorial and technical expertise with innovative AI technologies – to deliver practical, future-proof solutions that integrate seamlessly into your system landscape.

Business process automation for technical documentation

Alongside AI, the automation of business and editorial processes plays a key role. We offer support in implementing tools and workflows to automate routine tasks, including:

Publication in various formats
Version control and variant management
Approval and review processes
Interfaces between content management systems, TMS, CMS and PIM platforms

The goal is fewer manual interventions, fewer mistakes and significantly faster turnaround times

Graphic showing symbols for computer workstations, document processes, and quality assurance in the context of technical writing

Rule-based vs AI-based workflows

Not every workflow needs to be “intelligent”. We can support you in deciding when rule-based workflows and when AI-based, dynamic workflows will deliver the greatest benefits.

Rule-based workflows: Clearly defined triggers and actions, high transparency, ideal for stable standard processes
AI-based workflows: Dynamic and decision-driving, for example for prioritisation, routing or quality assessment

We work hand-in-hand with you to develop a workflow concept that is tailored to your processes, your tool landscape and your AI maturity level.

Illustration of the word ‘WRITING’ featuring characters representing different stages of text and content creation.

Technology assessment and bespoke roadmap

The market for editorial and AI technologies is ever-changing – and can therefore be confusing. We can help you to decipher current trends and assess their relevance for your technical documentation.

Our services: