Leading manufacturer of printing systems

For each machine model series, a comprehensive set of documentation entitled “Commissioning” is produced. This document runs to several hundred pages and contains a plethora of technical descriptions, instructions, checklists and form fields for writing down specific data.

The documentation is currently created using a standard DTP tool. The content is static and is supplied as a hard copy with the respective machine.

Once commissioning is complete, the fully filled-in document is scanned and archived as a single PDF file. However, only the content of the handwritten entries within the checklists and form fields is relevant, not the entire document.

This approach poses a number of challenges:

• Very large volumes of documentation per machine model series
• Discontinuity of media between the digitally created document and the handwritten edits
• The time and storage space needed to scan extensive documents in their entirety
• Limited ability to search and analyse the handwritten data

This case study clearly demonstrates the potential for a digital, form-based solution in which only the relevant, variable content is captured, stored and archived in a structured manner – without any workarounds involving paper or laborious scanning processes.

When searching for a solution to this task, the project leaders turned to STAR.

• Technical writing
• Information management
• Consulting