Whether you make products for end users, software, cars or entire industrial plants: The better your customer understands your products, the better they can use them – and therefore, the better their customer experience and brand loyalty.

Good technical communication can reduce your support workload and minimise your financial risk from incorrect information. This also applies when “translating” technical content to best suit the user perspective of your target audience. This requires both an in-depth technical understanding of the product and also knowledge about the relevant target audience and the requirements of applicable standards.

Our technical authoring teams have solid technical training and have many years of practical experience gained across multiple industries and documentation projects. As a result, we understand your products – and we know how to make them understandable for your users. By being involved in the entire information lifecycle, our teams of experts know the entire information process: from research to terminology work and target audience analysis right through to downstream processes such as translation and publication. This means that content and data can be optimised for efficient further processing, reuse and communication in all languages, channels and media.

We know how translation-friendly documentation can be constructed, written and designed. Text optimisation is included, meaning the costs and time needed for translation, layout and publication are reduced: Get to market faster with less effort.